E-retail Regional Ops Head

Courier Industry Only

Experience : 10 + Years, in operations , logistics / courier / e commerce / Distribution / warehousing industries preferred

Bangalore based Male Candidates preferred

Note

Candidate should be from Express Industry in Operations department having exposure to handling E-retail clients OR

Candidate should have mix of experience in E-retail Operations as well as in Express Industry in Operations department.

Job Description

Reporting : Administratively to Regional Head and Functionally to Head-E:Retail OPS/HQC.

KEY RESPONSIBILITY AREAS:

Operational

-Ensure adherence to operational costs for E Retail operations in region Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any

-Drive timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions for E-Retail

-Identification any opportunities for process improvement / reengineering; Highlight the same to the Regional Operations Head and the Operations Efficiency and Quality Control team in the Corporate Office

-Drive adherence to Standard Operating Procedures and Execution Excellence in the region for E Retail(e.g. On-time delivery performance, Transit times, net service levels, SLAH, RTO reduction, timely connectivity onto the network, reduction in errors etc)

-Drive safety and security of all E Tail shipments in the region

-Support national operations teams in network planning and design, network management, network optimization and efficiency enhancement initiatives for the product category

-Support Product Heads in new product development and improvement in existing products from an operational point of view

People

-Provide direction, guidance and support to functional employees in the region to help them discharge their duties effectively

-Monitor the performance of the team on a continuous basis to identify key performers

-Mentor