Desktop Support Engineer jobs in United Arab Emirates - PROTON Immigration

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  • Job View 30 Views
  • Applicants Less than 5 Applicants
  • 2020-10-06 2021-04-06

Job Description

Desktop Support Engineer

provides Onsite Support to Users with Good Customer Satisfaction for Main and Off-site;service Cases Escalated By Helpdesk, Ensure Service Report Form are Completed and Update/close the Tickets On a Timely Manner as per Ticket Update/closure Procedure;

helps to Maintain or Improve the Overall Image of the Support Team

level 1 & 2 Level Trouble Shoot and Problem Resolutions;

provide Technical and Operation Support;

work to Reach Service Level Target;

break/fix for Patches, Software Distribution and Preventive Maintenance;

managed the Media and Documentation Related to the Equipment Supported;

scanning and Software Distribution Agent Installation and Reinstatement of Agent as Needed During Transition, Wall to Wall and Steady State Activities;

install the Inventory Scanning Agent Upon Any New Asset;

deployment/cloning/hardware Change that Needs Re -installation of the Agent. (agents and Instructions Will Be Provided By Customer);

reinstate Inventory Scanning Agent On the Pcs/laptops for Those Cases Highlighted By the Asset Administrator Where the Agent is Not Responding Back to the Server After the Periodic Scanning;

provide the Listing of Any Disposed Assets from the Environment to Asset Administrator for Updating the Asset Repository

support Imacs Each Imac is Treated as a Case;

provide Break Fix to Software Distribution Patches Where Customer Will Provide the Instructions;

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

30

Education

Diploma, Professional Degree, Other Bachelor Degree


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