Desktop Support Engineer

LP Cartridge Pvt Ltd

ddress user tickets regarding hardware, software and networking

Walk customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Help create technical documentation and manuals

Requirements

Proven work experience as a Desktop Support Engineer,Technical Support Engineeror similar role

Hands-on experience with Windows/Linux/Mac OS environments

Working knowledge of office automation products and computer peripherals, like printers and scanners

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions

Customer-oriented attitude

Experience : 1 - 2 Years

No. of Openings : 2

Education : Secondary School

Role : Desktop Support Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Male

Job Country : India