Desktop Support Engineer jobs in Chennai - yes concept

  • Desktop Support Engineer only male candidates

    yes concept

    1. 0 - 1 yrs
    2. Chennai
    Rs 60,000 to 1,00,000 p.a.

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  • Job View 14 Views
  • Applicants Less than 5 Applicants
  • 2019-01-10

Job Description

Desktop Support Engineer responsibilities include:

Addressing user tickets regarding hardware, software and networking

Walking customers through installing applications and computer peripherals

Asking targeted questions to diagnose problems

Job brief

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

Address user tickets regarding hardware, software and networking

Walk customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional

Report customer feedback and potential product requests

Help create technical documentation and manuals

Industry

Computer / IT

Functional Area

IT Hardware / Technical Support / Telecom Engineering

Number of Vacancy

10

Education

Other Bachelor Degree


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