Deputy Manager jobs in Indore - Imperial Training & Consulting

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  • Applicants Less than 5 Applicants
  • 2019-05-01

Job Description

Job Description:

Plan resource ensuring reliability/ quality of underlying data

Forecasting the shifts & timing

Manage staff schedule to furnish task on daily basis

Measure & incorporate Shrinkage's

Report of data real time based

Planning manpower alignment

Skills Required :

• Should have Workforce Management experience from BPO industry.

• Should be working either as Assistant Manager or Deputy Manager in BPO WFM department

• Candidate should have knowledge/ hands on experience in generating - Forecasting, Capacity Planning, Scheduling and Reporting.

• Should have good Knowledge of MS-Office Excel, Word & PowerPoint.

• Should have In-depth understanding of the various call center metrics and their impact on each other.

• Should be able to understand, manage and report metrics like Service Level, Occupancy, Attrition, Shrinkage, Staffing etc.

• Should have bachelors or higher education degree.

Key Skills


Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy



Higher Secondary

About Imperial Training & Consulting

Imperial Training & Consulting is a reliable Placement Consultant, which was established in 2010 in New Delhi, India with the aim to provide the best-in-class Training & Development, Domestic Placement, Overseas Placement, Manpower Recruitment, Human Resource Consultant, and Risk Management to bring growth to both the individual as well as the firm. Functional with the resolve and hard work of professional business consultants, technologists, human resource managers and education counselors, we have cemented a strong industrial position because of our flawless services. We aim to provide utmost satisfaction to our clients by making sure that we deliver more than your expectation to make your dreams and ambitions come true by making use of superior technology to source employees and find the right jobs.

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