Customer Support Specialist

Mobiquest Mobile Technologies Pvt Ltd

Tech Support/Customer Support

Provide tier one assistance and support for any incoming queries and issues related to platform

Respond to all communication from brands seeking help

Audit of store and instances as per defined parameters

Generate & deliver any daily/ weekly/ monthly reports available from the loyalty platform

Create repository for FAQs on the support desk

Ask questions to determine the nature of problem & walk customers through problem-solving process

Protects operations by keeping information confidential

Contributes to team effort by accomplishing related results as needed

helping to develop and implement a customer service policy for an entire organisation;

finding ways to measure customer satisfaction and improve services;

handling enquiries from customers over Telephone

communicating courteously with customers by telephone, email, letter and face to face;

issuing refunds or compensation to customers;

keeping accurate records of discussions or correspondence with customers;

analysing statistics or other data to determine the level of customer service your organisation is providing;

producing written information for customers,

writing reports analysing the customer service that your organisation provides;

developing feedback or complaints procedures for customers to use;

improving customer service procedures, policies and standards for your organisation or department;

meeting with other managers to discuss possible improvements to customer service;

training staff to deliver a high standard of customer service;

learning about your organisation's products or services and keeping up to date with changes;

keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Provide tier one assistance and support for any incoming queries and issues related to loyalty platform

Ensure defined SLAs are met

Experience : 0 - 2 Years

No. of Openings : 5

Education : Any Bachelor Degree

Role : Customer Support Specialist

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India