Customer Support Specialist jobs in Navi Mumbai - Talent Zone Consultant

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  • Job View 1921 Views
  • Applicants Less than 5 Applicants
  • 2020-04-22

Job Description

Responsibilities:

- Manage, Prioritize and Respond to Incoming Customer Communications Via Email & Chat (maybe Phone in the Future)

- Keep An Eye Out for Anything Amiss like Platform Bugs/issues, Fraudulent Transactions, Money Issues, Edge Case Scenarios Etc.

- Identify and Flag Any Trends that May Be Building Up in the Incoming Communication So as to Anticipate Issues and Crush the Underlying Cause

- Identify Gaps in Our Knowledge Center and Recommend Fills to Bridge the Gap

- Work Closely with the Product Team with Inputs On Shaping World-class Efficient Processes for Our Happiness Team

- Be a Powerhouse of all the Knowledge of the Platform and the Cryptocurrency World

experience:

- We're Looking for Champions with at Least 2 Years of Experience in a Similar Customer Support / Technical Support Role. Experience in Supporting Financial Services is a Bonus, But Dont Let that Stop You from Applying.

qualification : Bachelor of Arts Bachelor of Business Administration Bachelor of Business Management Bachelor of Commerce Bachelor of Computer Application Bachelor of Engineering/ Bachelor of Technology Graduate

working Days : 5 Days a Week (10:00 am to 7:30 Pm)

job Nature : Full Time

Industry

Banking / Financial Services / Stock Broking

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

1

Qualification

Any Bachelor Degree


About Talent Zone Consultant

TALENT ZONE Consultants is a unique and flourishing Human Resource Consultancy in Bangalore, Karnataka. This company is known for offering best recruitment solutions possible, to both IT and Non-IT industries in all over the world. We host a wide spectrum of Placement Services namely HR Services, Campus Placement, Outsourcing Services, and Manpower Recruitment Services. TALENT ZONE Consultants has gained a considerable network of contacts and a database of quality Candidates, which is generated through networking, referrals and advertising across a wide range of media. Our primary goal is to assist our clients with building the strongest management teams possible. To that end, we endeavor to thoroughly understand our clients' staffing objectives and profile the skills and background required for a job. We effectively understand our client’s manpower requirements and have been successfully delivering to their ongoing demands that are best suited to our clients' needs.

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