Customer Support Specialist

Talent Zone Consultant

Responsibilities:

- Manage, Prioritize and Respond to Incoming Customer Communications Via Email & Chat (maybe Phone in the Future)

- Keep An Eye Out for Anything Amiss like Platform Bugs/issues, Fraudulent Transactions, Money Issues, Edge Case Scenarios Etc.

- Identify and Flag Any Trends that May Be Building Up in the Incoming Communication So as to Anticipate Issues and Crush the Underlying Cause

- Identify Gaps in Our Knowledge Center and Recommend Fills to Bridge the Gap

- Work Closely with the Product Team with Inputs On Shaping World-class Efficient Processes for Our Happiness Team

- Be a Powerhouse of all the Knowledge of the Platform and the Cryptocurrency World

experience:

- We're Looking for Champions with at Least 2 Years of Experience in a Similar Customer Support / Technical Support Role. Experience in Supporting Financial Services is a Bonus, But Dont Let that Stop You from Applying.

qualification : Bachelor of Arts Bachelor of Business Administration Bachelor of Business Management Bachelor of Commerce Bachelor of Computer Application Bachelor of Engineering/ Bachelor of Technology Graduate

working Days : 5 Days a Week (10:00 am to 7:30 Pm)

job Nature : Full Time

Experience : 1 - 3 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Customer Support Specialist

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India