Customer Support Specialist jobs in Kolkata - Yes Tech Solutions Inc.

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  • Job View 265 Views
  • Applicants Less than 5 Applicants
  • 2019-03-02

Job Description

Communications Specialist

Job Summary & Role

We are determined problem solvers who think about the big picture without losing sight of the details and

treat every customer as the most important.

We are here to delight our customers and keep them coming back.

We are Responsible for reducing customer pain points.

Hours

13:30-23:30 (Mon to Fri)

Responsibilities

• Communicate directly with our US customers to ensure their experience is completely positive via

email & phone.

• Connect with each customer to create a memorable and personalized experience.

• Think critically to solve all customer pain points in the shopping process.

• Connect with vendors & shipping carriers for all customer related issues.

Skills

• Strong analytical skills

• Strong communication skills

• Results-oriented

• Proactive and a team player

• Empathy and generosity

• Excellent written & verbal communication

• Strong Time management skills

• Experience working with and earning trust with high performing teams.

Academics

• HS/Degree from a reputed institute in relevant field is mandatory.

Experience

• Maximum 2 – 3 years professional experience.

Job Location

• Gariahat / New Alipur

#highperformanceteams #reputation #generosity #timemanagement #relevance #positioning #trusts #responsiveness #email #shopping

Key Skills

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

10

Education

Higher Secondary


About Yes Tech Solutions Inc.

Yes Tech Solutions Inc. is one of the prominent fraternities that are actively involved in providing simplified and prompt placement and recruitment solutions to the clients across Kolkata (West Bengal, India). Mr. Saghir Ahmed (CEO) laid the foundation stone of the company in the year 2013. Under the guidance of our diligent owner, we have been able to deliver streamlined solutions to our revered clientele and gain a reputed position in the industry. We are reckoned for our innovation, client-centric approach, and promptness in delivering our solutions. We render a range of excellent placement solutions in order to fulfill the variegated requirements of our clients. The services, we provide, include domestic placement services, overseas placement services, HR consultancy services, manpower recruitment services, career consultancy, contract staffing services, RPO services, and website solutions.

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