Customer Support Representative jobs in Gandhinagar - Accvell Technologies Pvt. Ltd.

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  • Job View 10 Views
  • Applicants Less than 5 Applicants
  • 2019-04-12

Job Description

Job Summary

We are looking for highly dynamic and proactive candidates for the post of Customer Support Executive (Voice and non-voice process) for our fast growing software company.

Responsibilities and Duties:

Responsible for receiving, considering and responding to all customer inquiries/queries through call /email /chat

Ensuring timely and professional responses to all complaints, requests and queries received

Research and compilation of answers for informational requests from customers

Proper recording and scrutiny of the complaints received

Efficient dealing of complaints to completion and enabling satisfaction of customer

Required Experience, Skills and Qualifications:

Candidate should possess excellent communication skills both verbal and written

Ability to work effectively in a team environment

Should be proactive, soft spoken, detail oriented, tactful, calm, punctual and disciplined

Prior experience in customer service industry will be an added advantage

Ready to work on US timings

Accent: US Accent must

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

2

Education

Higher Secondary


About Accvell Technologies Pvt. Ltd.

Job Summary
We are looking for highly dynamic and proactive candidates for the post of Customer Support Executive (Voice and non-voice process) for our fast growing software company.
Responsibilities and Duties:
Responsible for receiving, considering and responding to all customer inquiries/queries through call /email /chat
Ensuring timely and professional responses to all complaints, requests and queries received
Research and compilation of answers for informational requests from customers
Proper recording and scrutiny of the complaints received
Efficient dealing of complaints to completion and enabling satisfaction of customer
Required Experience, Skills and Qualifications:
Candidate should possess excellent communication skills both verbal and written
Ability to work effectively in a team environment
Should be proactive, soft spoken, detail oriented, tactful, calm, punctual and disciplined
Prior experience in customer service industry will be an added advantage
Ready to work on US timings
Accent: US Accent must

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