International Bpo Voice Process Bpo Sales BPO Analyst Quality Analyst
Conducting audits of calls, emails, and chats of the customer services representatives (outbound US process) independently.
Giving constructive feedback to the agents for improving their soft skills & leads generation.
Creating/Improving scripts (voice, chat & email).
Reviewing agent performance.
Leads status follow-up.
Identifying the gap in customer services for quality improvement.
Experience : 1 - 6 Years
No. of Openings : 1
Education : Any Bachelor Degree
Role : Customer Support Quality Analyst
Industry Type : Hospitals / Medical / Healthcare Equipments
Gender : [ Male / Female ]
Job Country : India
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