Customer Support Quality Analyst

  • icon job experience 1 - 6 Years
  • icon job opening 1 Openings
  • icon salary Rs.2.0 - 6.0 Lakh/Yr
  • icon job location Chandigarh

Key Skills

International Bpo Voice Process Bpo Sales BPO Analyst Quality Analyst

Job Description

Conducting audits of calls, emails, and chats of the customer services representatives (outbound US process) independently.

Giving constructive feedback to the agents for improving their soft skills & leads generation.

Creating/Improving scripts (voice, chat & email).

Reviewing agent performance.

Leads status follow-up.

Identifying the gap in customer services for quality improvement.

Experience : 1 - 6 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Customer Support Quality Analyst

Industry Type : Hospitals / Medical / Healthcare Equipments

Gender : [ Male / Female ]

Job Country : India

About Practice Buzz

We are the pioneers in the field of online medical marketing. Practice Buzz is the only company in India that is a hundred percent dedicated to helping healthcare organizations improve online visibility & brand awareness.
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