Customer Support Quality Analyst jobs in Chandigarh - Practice Buzz

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  • Customer Support Quality Analyst

    1. 1 - 6 yrs
    2. Chandigarh
    Rs 2,00,000 to 6,00,000 p.a.

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  • Job View 10 Views
  • Applicants Less than 5 Applicants
  • 2019-03-09

Job Description

Conducting audits of calls, emails, and chats of the customer services representatives (outbound US process) independently.

Giving constructive feedback to the agents for improving their soft skills & leads generation.

Creating/Improving scripts (voice, chat & email).

Reviewing agent performance.

Leads status follow-up.

Identifying the gap in customer services for quality improvement.

Key Skills



Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy



Other Bachelor Degree

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