Customer Support Officer jobs in Kerala - Paras Perfect Job Solution

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  • Job View 28 Views
  • Applicants Less than 5 Applicants
  • 2020-01-16 2020-07-16

Job Description

Communication skills – a customer service officer’s main skill lies in their ability communicate well with customers from different backgrounds. They can quickly change their approach to the interaction based on the customer’s experiences and situations

Customer service – the most successful customer service officers already have experience in the field. However, those with no formal experience should still be skilled at helping people efficiently

Conflict management – customers often only call a company if they’re frustrated or experiencing a problem with a product or service, so customer service officers are skilled at de-escalation and conflict management

Record management – customer service officers are skilled at managing customer records, which includes remembering the details of the interaction and any questions that require follow up

Patience – customer service officers exhibit a high level of patience, especially since they often work with customers who are difficult to help

Industry

Aviation/Airline/Aerospace

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

8

Education

Diploma


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