Customer Support

Telamon HR Solutions

Role and Responsibility Customer Service Executive

Inbound calling for customer service.

Identify and assess customers needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive

communication.

Provide accurate, valid and complete information by using the right methods/tools.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits;

follow up to ensure resolution.

Keep records of customer interactions, process customer accounts.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.

Sales Executive

Role and Responsibility Sales Executive

Identifies business opportunities by identifying prospects.

Sells products by establishing contact and developing relationships with prospects,

recommending solutions.

Outbound calling on data collected through lead generation activities / secondary data sources.

Daily follow-ups on older leads and work on new leads.

Maintains quality service by establishing and enforcing organization standards.

Must be energetic, well-spoken, eager to close sales deals and generate revenue for the organization.

Experience : 1 - 4 Years

No. of Openings : 25

Education : B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech/B.E, M.A, M.C.A, M.B.A/PGDM, M.Com

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India