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  • Customer Support Executive-trust & Safety – Email & Back Office

    Lalima Jobs

    1. 0 - 3 yrs
    2. Ahmedabad NA NA NA
    NA
    Rs 1,75,000 to 2,75,000 p.a.

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  • Job View 340 Views
  • Applicants Less than 5 Applicants
  • 2017-07-31

Job Description

100% level of fluency in English, spoken as well as written

To be able to understand the query raised by the customer accurately which is the first step to providing an accurate and satisfactory resolution

The term customer would describe someone who would wish to purchase or sell a product/products/product catalogue/collection on the client website

Though most customers raise basic queries which results in a lower turnaround time, there are some queries wherein sellers in particular would like to understand how they can expand their business and ultimately achieve a higher revenue and profit. This is where a lot of research and analytical skills come into the picture which helps in providing a very satisfactory resolution to sellers the ultimate aim here is to get business on a regular interval from the customers

Patience a key aspect of the job. Not all customers are satisfied with a resolution which is provided though it is as per the policies/guidelines laid down by the client. To be able to handle such situations by keeping calm and at the same time convincing the customer about the resolution provided

Retention It is very important to be aware of the policies laid down by the client and also be aware of any product updates which come from the cl ient. Effectively, absorbing and retaining content delivered throughout the training period and also being able to clear assessments conducted during that particular period

Flexibility Individuals should be flexible to work in a 24/7 environment. Though we try our best to provide shifts which are rotating on a monthly basis, however based on the business requirements, they would also be expected to work in consecutive night shifts, say 3-4 months

Multitasking It would be expected that 3-4 chats would need to be handled at any given point of time, where the nature of the queries would vary from one another and the resolution needs to be p

Key Skills

  • Trust & Safety – Email & Back Office
  • Spoken English

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

100

Education

Professional Degree, Other Bachelor Degree, B.A, B.C.A, B.B.A, B.Com


About Lalima Jobs

Lalima Jobs is One of the Best Manpower Consultancy in Pune (Maharashtra), and Patna ( Bihar ) Providing Trained, Dedicated and Customized Manpower as per the Requirement of Companies and also Assist Candidate for Their Suitable Jobs.

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