Customer Support Executive jobs in Surat - Votiko Solutions Private Limited

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  • Job View 53 Views
  • Applicants Less than 5 Applicants
  • 2021-05-13 2021-11-13

Job Description

Provide information about order status to customers.

Understand customer complaints and forward them to relevant department.

Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Meet personal/customer service team sales targets and call handling quotas

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Proven customer support experience or experience as a Client Service Representative

Strong phone contact handling skills and active listening

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Identifying and assessing customers needs to achieve satisfaction

Location: Surat

Salary: ?13,000 to - ?35,000.00 /month

Working Days- Monday to Friday (Sunday -Saturday off)

If the above requirements suit your interest, please call us

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

20

Qualification

Any Bachelor Degree


About Votiko Solutions Private Limited

Votiko is a digital marketing and technology solutions company. We offer cost effective Digital Marketing and Analytics solutions using WordPress and PHP platforms.
Here is an organization that provides a wide array of value-added service that helps you meet your telemarketing and digital marketing solutions.

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