Customer Support Executive jobs in Surat - Votiko Solutions Private Limited

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  • Job View 65 Views
  • Applicants Less than 5 Applicants
  • 2021-05-13 2021-11-13

Job Description

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

Assist in training junior Customer Support Representatives

Experience as a Customer Support Specialist or similar CS role

Familiarity with our industry is a plus

Experience using help desk software and remote support tools

Understanding of how CRM systems work

Excellent communication and problem-solving skills

Benefits

Incentives on target Achievement

5 Working Days (Sat-Sun Off)

Salary: ?13,000 to - ?35,000.00 /month

Website: - www.votiko.com

If the above requirements suit your interest, please call us on.

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

20

Qualification

Any Bachelor Degree


About Votiko Solutions Private Limited

Votiko is a digital marketing and technology solutions company. We offer cost effective Digital Marketing and Analytics solutions using WordPress and PHP platforms.
Here is an organization that provides a wide array of value-added service that helps you meet your telemarketing and digital marketing solutions.

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