Customer Support Executive jobs in Mumbai - Lumina Datamatics

Apply Now View All Jobs by this Recruiter

  • Job View 78 Views
  • Applicants Less than 5 Applicants

Job Description

• incumbent Will Be Performing the Role of Seller/partner Support Associate for Client

• this Includes Addressing Queries/concerns, Errors, Exceptions and Alarms of Client Partners Over E-mail (preferred) and Occasionally Over Phone Call

• act as a Primary Solution Provider to Client W.r.t Order Processing, Item Setup Issues, Troubleshooting and Monitoring of Item Feeds.

• in Addition to Providing a Remarkable Customer Experience, Job Holder is Expected to Address System Issues, Identify and Implement Process Improvements, Develop Internal Documentation and Contribute to a Team Environment, all While Adhering to Service Level Agreements for Phone, Email And/or Chat Cases

• continuously Strive to Provide a World-class & Strategic Experience to Sellers/partners

• quality Check and Floor Support

• achieve Successful First Time Resolution On all Partner Contacts

• liaise with other Departments such as Customer Service, Site Merchandising, Category Management, Technical Support (l1 & L2), Investigations and Payments Teams as Required to Resolve Seller’s Issues and Questions.

• works with Multiple Technology Applications and Features to Resolve Seller/partner Issues

• demonstrates the Ability to Work Independently While Using Client’s Knowledge Base Resources, Policies and Procedures

• knowledge of Jira, Confluence and Salesforce An Added Advantage

• understand and Troubleshooting Basic System Issues

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

25

Education

Other Bachelor Degree


About Lumina Datamatics

• incumbent Will Be Performing the Role of Seller/partner Support Associate for Client
• this Includes Addressing Queries/concerns, Errors, Exceptions and Alarms of Client Partners Over E-mail (preferred) and Occasionally Over Phone Call
• act as a Primary Solution Provider to Client W.r.t Order Processing, Item Setup Issues, Troubleshooting and Monitoring of Item Feeds.
• in Addition to Providing a Remarkable Customer Experience, Job Holder is Expected to Address System Issues, Identify and Implement Process Improvements, Develop Internal Documentation and Contribute to a Team Environment, all While Adhering to Service Level Agreements for Phone, Email And/or Chat Cases
• continuously Strive to Provide a World-class & Strategic Experience to Sellers/partners
• quality Check and Floor Support
• achieve Successful First Time Resolution On all Partner Contacts
• liaise with other Departments such as Customer Service, Site Merchandising, Category Management, Technical Support (l1 & L2), Investigations and Payments Teams as Required to Resolve Seller’s Issues and Questions.
• works with Multiple Technology Applications and Features to Resolve Seller/partner Issues
• demonstrates the Ability to Work Independently While Using Client’s Knowledge Base Resources, Policies and Procedures
• knowledge of Jira, Confluence and Salesforce An Added Advantage
• understand and Troubleshooting Basic System Issues

Learn more...

read more
Apply Now

Similar Jobs



Career Insights For Your Growth