Customer Support Executive

  • icon job experience Fresher
  • icon job opening 50 Openings
  • icon salary 2.0-3.0 Lac/Yr
  • icon job location Mohali

Key Skills

Selling Skills Strong Communication Skills

Job Description

Key Responsibilities and Accountabilities:

Resolve basic types of customer inquiries

Provide excellent customer service to customers by:

o Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs

o Solve problems systematically, using sound business judgment and following through on commitments

o Responding to customers in a polite and courteous manner

o Projecting patience, empathy, caring and sincerity in voice tone and words

o Establishing rapport over the phone quickly and remaining positive and upbeat

o Express thoughts and information clearly and succinctly

o Inspiring confidence and positively influence the behavior, actions, and thoughts of others

o Communicating unpleasant or negative information in a tactful manner

Ensure the average call monitoring score meets or exceeds quality standards

Ensure proficiency in all product lines instructed in classroom training

Consistently meet established productivity, schedule adherence, and quality standards

Be flexible, adjust quickly, and react positively to change

Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff

Establish and maintain control of inbound calls using a well-organized call structure

Special projects as required

Perform special assignments and other duties as required.

Main Job Requirements

High School Education or equivalent, college degree preferred

2-4+ years experience with progressively increased responsibility in the BPO industry, at least 3 years experience

Minimum Years of Experience: 12 months of continuous work experience (Under graduate) and 6 months of continuous work experience(Graduate)

Nature of Experience: At least one year of Collections experience(Undergraduates) and six months for Graduates is desirable. If not collections then we should at least look out for folks with Sales experience.

Experience : Fresher

No. of Openings : 50

Education : Any Bachelor Degree

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

About Teleperformance India

Key Responsibilities and Accountabilities:
Resolve basic types of customer inquiries
Provide excellent customer service to customers by:
o Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
o Solve problems systematically, using sound business judgment and following through on commitments
o Responding to customers in a polite and courteous manner
o Projecting patience, empathy, caring and sincerity in voice tone and words
o Establishing rapport over the phone quickly and remaining positive and upbeat
o Express thoughts and information clearly and succinctly
o Inspiring confidence and positively influence the behavior, actions, and thoughts of others
o Communicating unpleasant or negative information in a tactful manner
Ensure the average call monitoring score meets or exceeds quality standards
Ensure proficiency in all product lines instructed in classroom training
Consistently meet established productivity, schedule adherence, and quality standards
Be flexible, adjust quickly, and react positively to change
Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff
Establish and maintain control of inbound calls using a well-organized call structure
Special projects as required
Perform special assignments and other duties as required.

Main Job Requirements

High School Education or equivalent, college degree preferred
2-4+ years experience with progressively increased responsibility in the BPO industry, at least 3 years experience
Minimum Years of Experience: 12 months of continuous work experience (Under graduate) and 6 months of continuous work experience(Graduate)
Nature of Experience: At least one year of Collections experience(Undergraduates) and six months for Graduates is desirable. If not collections then we should at least look out for folks with Sales experience.
Read More...

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