Customer Support Executive jobs in Mohali - Teleperformance India

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  • Applicants Less than 5 Applicants

Job Description

Key Responsibilities and Accountabilities:

• Resolve basic types of customer inquiries

• Provide excellent customer service to customers by:

o Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs

o Solve problems systematically, using sound business judgment and following through on commitments

o Responding to customers in a polite and courteous manner

o Projecting patience, empathy, caring and sincerity in voice tone and words

o Establishing rapport over the phone quickly and remaining positive and upbeat

o Express thoughts and information clearly and succinctly

o Inspiring confidence and positively influence the behavior, actions, and thoughts of others

o Communicating unpleasant or negative information in a tactful manner

• Ensure the average call monitoring score meets or exceeds quality standards

• Ensure proficiency in all product lines instructed in classroom training

• Consistently meet established productivity, schedule adherence, and quality standards

• Be flexible, adjust quickly, and react positively to change

• Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff

• Establish and maintain control of inbound calls using a well-organized call structure

• Special projects as required

• Perform special assignments and other duties as required.

Main Job Requirements

• High School Education or equivalent, college degree preferred

• 2-4+ years’ experience with progressively increased responsibility in the BPO industry, at least 3 years’ experience

• Minimum Years of Experience: 12 months of continuous work experience (Under graduate) and 6 months of continuous work experience(Graduate)

• Nature of Experience: At least one year of Collections experience(Undergraduates) and six months for Graduates is desirable. If not collections then we should at least look out for folks with Sales experience.

Key Skills

  • Selling Skills
  • Strong Communication Skills

Industry

Call Centre / BPO / KPO

Functional Area

Sales/Marketing

Number of Vacancy

50

Education

Other Bachelor Degree


About Teleperformance India

Key Responsibilities and Accountabilities:
• Resolve basic types of customer inquiries
• Provide excellent customer service to customers by:
o Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
o Solve problems systematically, using sound business judgment and following through on commitments
o Responding to customers in a polite and courteous manner
o Projecting patience, empathy, caring and sincerity in voice tone and words
o Establishing rapport over the phone quickly and remaining positive and upbeat
o Express thoughts and information clearly and succinctly
o Inspiring confidence and positively influence the behavior, actions, and thoughts of others
o Communicating unpleasant or negative information in a tactful manner
• Ensure the average call monitoring score meets or exceeds quality standards
• Ensure proficiency in all product lines instructed in classroom training
• Consistently meet established productivity, schedule adherence, and quality standards
• Be flexible, adjust quickly, and react positively to change
• Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff
• Establish and maintain control of inbound calls using a well-organized call structure
• Special projects as required
• Perform special assignments and other duties as required.
Main Job Requirements
• High School Education or equivalent, college degree preferred
• 2-4+ years’ experience with progressively increased responsibility in the BPO industry, at least 3 years’ experience
• Minimum Years of Experience: 12 months of continuous work experience (Under graduate) and 6 months of continuous work experience(Graduate)
• Nature of Experience: At least one year of Collections experience(Undergraduates) and six months for Graduates is desirable. If not collections then we should at least look out for folks with Sales experience.

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