Selling Skills Strong Communication Skills
Key Responsibilities and Accountabilities:
Resolve basic types of customer inquiries
Provide excellent customer service to customers by:
o Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
o Solve problems systematically, using sound business judgment and following through on commitments
o Responding to customers in a polite and courteous manner
o Projecting patience, empathy, caring and sincerity in voice tone and words
o Establishing rapport over the phone quickly and remaining positive and upbeat
o Express thoughts and information clearly and succinctly
o Inspiring confidence and positively influence the behavior, actions, and thoughts of others
o Communicating unpleasant or negative information in a tactful manner
Ensure the average call monitoring score meets or exceeds quality standards
Ensure proficiency in all product lines instructed in classroom training
Consistently meet established productivity, schedule adherence, and quality standards
Be flexible, adjust quickly, and react positively to change
Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff
Establish and maintain control of inbound calls using a well-organized call structure
Special projects as required
Perform special assignments and other duties as required.
Main Job Requirements
High School Education or equivalent, college degree preferred
2-4+ years experience with progressively increased responsibility in the BPO industry, at least 3 years experience
Minimum Years of Experience: 12 months of continuous work experience (Under graduate) and 6 months of continuous work experience(Graduate)
Nature of Experience: At least one year of Collections experience(Undergraduates) and six months for Graduates is desirable. If not collections then we should at least look out for folks with Sales experience.
Experience : Fresher
No. of Openings : 50
Education : Any Bachelor Degree
Role : Customer Support Executive
Industry Type : Call Centre / BPO / KPO / ITES / LPO
Gender : [ Male / Female ]
Job Country : India
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