Customer Support Executive jobs in Ludhiana - Talent Zone Consultant

Customer Support Executive - Ludhiana

Talent Zone Consultant
1. 0 - 2 yrs
2. Ludhiana
Rs 1,00,000 to 3,50,000 p.a.

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13 Views
Less than 5 Applicants
2018-12-28

Job Description

Position – Customer Support Executive – Quality Department ( Only Male)

Experience – 0-1 year

Qualification – Bachelors or Masters in Food Technology / Bio – Technology / Bio- Chemistry / Microbiology / Pharmacy or equivalent degree

Job location – Ludhiana

Openings – 4-5

Line up candidates with excellent communication skills ( verbal & written ) & knowledge of E-mail & MS- Excel

Responsibilities –

Ø Answer calls professionally to provide information about products

Ø Keep records of customer interactions , recording details of inquiries, complaints, and comments, as well as actions taken.

Ø Follow up to ensure that appropriate actions were taken on customers' requests.

Ø Refer unresolved customer grievances or special requests to designated departments for further investigation.

Ø Answer questions about products or the company

Ø Ask questions to understand customer requirements

Ø Enter and update customer information in the database

Ø Handle grievances to preserve the company’s reputation

Ø Keep records of calls and sales and note useful information

Key Skills

Customer Support
Customer Service
Grievances Handling

Industry

FMCG / Food / Beverages

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

Education

Other Bachelor Degree

About Talent Zone Consultant

TALENT ZONE Consultants is a unique and flourishing Human Resource Consultancy in Bangalore, Karnataka. This company is known for offering best recruitment solutions possible, to both IT and Non-IT industries in all over the world. We host a wide spectrum of Placement Services namely HR Services, Campus Placement, Outsourcing Services, and Manpower Recruitment Services. TALENT ZONE Consultants has gained a considerable network of contacts and a database of quality Candidates, which is generated through networking, referrals and advertising across a wide range of media. Our primary goal is to assist our clients with building the strongest management teams possible. To that end, we endeavor to thoroughly understand our clients' staffing objectives and profile the skills and background required for a job. We effectively understand our client’s manpower requirements and have been successfully delivering to their ongoing demands that are best suited to our clients' needs.

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