Customer Support Executive jobs in Ludhiana - Talent Zone Consultant

Position – Customer Support Executive – Quality Department ( Only Male)

Experience – 0-1 year

Qualification – Bachelors or Masters in Food Technology / Bio – Technology / Bio- Chemistry / Microbiology / Pharmacy or equivalent degree

Job location – Ludhiana

Openings – 4-5

Line up candidates with excellent communication skills ( verbal & written ) & knowledge of E-mail & MS- Excel

Responsibilities –

Ø Answer calls professionally to provide information about products

Ø Keep records of customer interactions , recording details of inquiries, complaints, and comments, as well as actions taken.

Ø Follow up to ensure that appropriate actions were taken on customers' requests.

Ø Refer unresolved customer grievances or special requests to designated departments for further investigation.

Ø Answer questions about products or the company

Ø Ask questions to understand customer requirements

Ø Enter and update customer information in the database

Ø Handle grievances to preserve the company’s reputation

Ø Keep records of calls and sales and note useful information