Customer Support Executive jobs in Hyderabad - SDL Softtech Pvt Ltd

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  • Applicants Less than 5 Applicants

Job Description

Manage Large Amounts of Inbound and Outbound Calls in a Timely Manner

follow Communication “scripts” When Handling Different Topics

identify Customers’ Needs, Clarify Information, Research Every Issue and Provide Solutions And/or Alternatives

seize Opportunities to Upsell Products When They Arise

build Sustainable Relationships and Engage Customers By Taking the Extra Mile

keep Records of all Conversations in Our Call Center Database in a Comprehensible Way

frequently Attend Educational Seminars to Improve Knowledge and Performance Level

meet Personal/team Qualitative and Quantitative Targets

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

10

Education

Secondary School


About SDL Softtech Pvt Ltd

Manage Large Amounts of Inbound and Outbound Calls in a Timely Manner
follow Communication “scripts” When Handling Different Topics
identify Customers’ Needs, Clarify Information, Research Every Issue and Provide Solutions And/or Alternatives
seize Opportunities to Upsell Products When They Arise
build Sustainable Relationships and Engage Customers By Taking the Extra Mile
keep Records of all Conversations in Our Call Center Database in a Comprehensible Way
frequently Attend Educational Seminars to Improve Knowledge and Performance Level
meet Personal/team Qualitative and Quantitative Targets

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