• take Care of Incoming Phone Calls and Customer Complaint Mails Around the Products and Handle the First Level Problem Solving Over the Phones/mails.
• follow the Zoho Solution to Track and Solve Customer Tickets Online and Offline
• will Be Measured On the Positive Reviews Generated Online Post Solving Consumer Queries. Maintain Track of the Reviews
• must Handle Customer Review and Respond Effectively and Efficiently Across Various Portals Who Gives Us Access to Respond to the Customers Directly
• competent in Working with Cross Functional Domains (warehouse-finance-logistics)to Get the Reverse Pick Up Done from the Customer End and Then with the Warehouse Team to Ensure the Product Returns Within the Tat
• work Closely with Service Team to Understand & Intimate the Customer About the Issues
• generate Weekly & Monthly Reports and Suggest Action Based On That
- good Oral & Written Communication Skills to Interact with Customers. Written English Skills are Important.
- good Knowledge of Ms Office (word, Ppt & Excel). Excel Skills are Very Critical
- must have Good Business Acumen
- preferably Someone from Technical Background (b.tech, Bca)
SMS Consultancy Pvt. Ltd. is Established in 2002, well known and trusted name in Orissa in resettlement solutions. We have served many people in Orissa, for more than three year now, helping them in Immigration, settlement, overseas education and job assistance in abroad. We have business associates in India as well as in abroad.