Customer Support Executive jobs in Gurgaon - SMS Consultancy Pvt Ltd

• take Care of Incoming Phone Calls and Customer Complaint Mails Around the Products and Handle the First Level Problem Solving Over the Phones/mails.

• follow the Zoho Solution to Track and Solve Customer Tickets Online and Offline

• will Be Measured On the Positive Reviews Generated Online Post Solving Consumer Queries. Maintain Track of the Reviews

• must Handle Customer Review and Respond Effectively and Efficiently Across Various Portals Who Gives Us Access to Respond to the Customers Directly

• competent in Working with Cross Functional Domains (warehouse-finance-logistics)to Get the Reverse Pick Up Done from the Customer End and Then with the Warehouse Team to Ensure the Product Returns Within the Tat

• work Closely with Service Team to Understand & Intimate the Customer About the Issues

• generate Weekly & Monthly Reports and Suggest Action Based On That

- good Oral & Written Communication Skills to Interact with Customers. Written English Skills are Important.

- good Knowledge of Ms Office (word, Ppt & Excel). Excel Skills are Very Critical

- must have Good Business Acumen

qualification& Experience

- preferably Someone from Technical Background (b.tech, Bca)

- preferred Sectors (consumer Electronics, It, Banking)

- should Be Staying in Gurgaon and Owning Vehicle (preferable)

- minimum 2 Years of Hands On Experience in Customer Care Department