Customer support executive jobs in East Delhi (Delhi) - IMPACT COMMUNICATIONS

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Job Description


o Manage project costs, budgets and client expectations

o Anticipate and make recommendations for client needs.

o Be exceptionally responsive to all client requests.

o Understanding the client’s needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients.

o Coordinate projects by communicating effectively with client & production team to follow all steps to ensure project stays on track.

o Work with creative team to bring ideas into the mix, offer suggestions, research, ability to share & constantly learn new technology.

o Provide EXCELLENT customer service with a positive attitude to every client, on every occasion.

Duties include

o Receive, coordinate & assign existing client requests.

o Creating project dockets including budgets, timelines, creative briefs, project folders

o Quality assurance including proof-reading and ensuring that all work presented to our clients meets their specifications and brand mandates

o Managing budgets and timelines

o Generating and presenting change orders

o Providing clients with timely updates and status

o Updating all project statuses

o Review and preparation of invoices

Key Skills


Advertising / Events

Functional Area

Marketing / Advertising / PR / Media Planning

Number of Vacancy



Vocational Course


• Develop ideas for a BTL campaign
• Briefing the creative team, allowing them to create an effective and well-targeted proposition for the client
• Presenting ideas and conclusions to the client
• Organising and attending focus groups to do qualitative research
• Monitoring the success of the campaign as it runs, suggesting changes and improvements where necessary
• Analysing the results.

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