Customer support Executive jobs in Delhi/NCR - Bytech India Pvt Ltd

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Job Description

Role: Process Associate

involves Process Co-ordination, Training & Interacting with Business Stakeholders & Customers to Collect and Aggregate Key Business Data per Established Sla, Data Analysis & Mis Reporting.

responsibilities Includes:

1. Proactive Interaction & Follow-up with Various Business Stakeholders and Business Customers to Collect Business Data .

2. Aggregate and Analyse Data in Ms-excel.

3. Prepare and Deliver Key Mis Reports to Various Business Stakeholders and Managers.

skills:

1. Strong Analytical Skills and Excellent Ms Excel Expertise for Data Analytics and Reporting. Should Be Proficient in Pivot Tables and Charts.

2. Effective & Fluent English and Hindi Communication with the Ability to Follow-up and Ensure Timely Data Collection from National & International Customers.

3. Must Be Familiar with Back-office Operations Including Handling of Global Customer Accounts, Data Management, Analytics and Tat Based Deliverable.

4. Strong Process Co-ordination and Customer Engagement Skills.

assist Customers in Data Preparation Where Required, Conduct Training and Ensure Quality Data Submission.

Industry

Computer / IT

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

4

Education

B.A, B.C.A, B.B.A, B.Com, B.Sc, M.A, M.Com


About Bytech India Pvt Ltd

Bytech was founded by Mr.T.Srinivasan, a veteran and pioneering technocrat in the year 1986 after more than 10 years’ experience working in lead technology positions in the Automation sector for companies like BHEL, Kirloskar, Honeywell, Software Research Group, amongst others. First generation enterprise automation was the core expertise on which Bytech went on make transformation deliveries to customers like Punjab National Bank, Syndicate Bank, British Airways amongst others.

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