Customer Support Executive

MocDoc

Should Be Able to Understand Enterprise Software Application and Mobile Apps Quickly Flexible to Do Implementation of Software and Training Customers On Need Basis Should Be Proactive in Identifying Different Use Cases of Features - Manage Large Amount of Incoming Calls and Should Identify & Asses Customer's Needs to Achieve Customer Satisfaction. - to Perform Thorough Review of Closed Support Cases On a Weekly Basis to Measure Process Compliance - Customer Orientation and Ability to Adopt /respond to Different Types of Customers. Ability to Recognize Ineffective Customer Service Interaction, Identify Gaps in Quality of Service and Drive Initiatives to Improve Service Quality. Ability to Effectively Prioritize and Execute Tasks to Meet Competing Deadlines

Experience : 0 - 3 Years

No. of Openings : 5

Education : Any Bachelor Degree

Role : Customer Support Executive

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India