Responsibilities and Duties:
Become an expert in leveraging the application to solve our clients problems.
Respond to inbound support requests from clients on how to use ProofHub and help them get on board.
Contribute to a self-service knowledge base of common customer inquiries.
On-board new clients onto the system train new users on how to use ProofHub and identify usage scenarios for ProofHub.
Support customers in finding the best ways of implementing ProofHub in their business environment.
Conduct user acceptance testing of pre-release product to ensure high product quality. Interface between the client base and Engineering team.
Pro-actively reach out to clients to drive further adoption of ProofHub at existing customer accounts.
Be a customer evangelist. Author blog posts and use corporate Twitter and Facebook accounts to showcase how clients are successfully using ProofHub
Required Experience, Skills and Qualifications:
Zero to three years experience at a Business-to-Business organization in Marketing, Customer Support, or Professional Services.
Experience in Product Support will be a plus.
Must have experience in providing support/demos to international clients.
Detail oriented, process driven thinker with relentless follow through.
Demonstrated ability to craft personal, succinct, professional emails to business executives.
Willingness to go the extra mile for the customer while being patient, professional, and consultative.
Fluency in English along with excellent phone skills, phone etiquette, interpersonal, written and oral communication skills.
Good knowledge of SaaS platform basics and enterprise software space overall.
1. 5 days working.
2. Product Based Company.
3. Fun environment.
4. Medical Benefits.
5. Favourable location: IT Park, Chandigarh.