Customer Support Executive jobs in Bangalore - Realct Business Solution

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  • Job View 133 Views
  • Applicants Less than 5 Applicants
  • 2019-09-23

Job Description

Key Responsibilities:

1. Attend to service calls and customer visits

2. Do product demo & installations

3. Achieve customer satisfaction

KEY Responsibilities:

Field Incoming Help Requests:

One of the main duties of a service desk analyst is to handle incoming queries and help requests from end users, either via email or over the phone. They take detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests. This involves asking questions to determine the full scope of the user’s issue.

Escalate Advanced Cases:

Service desk analysts escalate user support requests to higher-level IT support specialists and experts if they are unable to resolve the issue on their own. For particularly complex cases, the service desk analyst may receive the user’s hardware so that IT specialists can conduct analyses and determine how to fix the problem.

Maintain Service Records:

Throughout the user support process, service desk analysts maintain detailed records of user issues with software and hardware. These notes can help diagnose and repair complex issues and provide IT departments with data regarding recurring issues and problems reported by multiple users. By maintaining detailed records, the service desk analyst can also look at a user’s history of software or hardware issues and make recommendations to prevent future problems.

Key Skills

Industry

Computer / IT

Functional Area

Sales/Marketing

Number of Vacancy

1

Education

Other Bachelor Degree


About Realct Business Solution

Realct Business Solution is a new-gen name in the placement sector of Maharashtra. The placement firm is the property of Ms. Jyoti Kumari. She laid the foundation brick in the year 2018 in Navi Mumbai with a mission & goal of becoming a trusted & valuable business associate among clients who approach us. We are serving as a placement consultant, HR consultant, and career consultant in Navi Mumbai. Moreover, our other services include corporate training, manpower recruitment, and immigration to another country. Under the leadership of Ms. Jyoti, Realct Business Solution is flourishing at pace.

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