Customer Support Executive jobs in Amadalavalasa (Srikakulam) - SPM HR SOLUTIONS

SPM HR SOLUTIONS Hiring for a Healthcare Company in Punjab ( Ludhiana )

Position : Customer Support Executive Quality Department

Preferable: Male Candidates only

Experience 3months or above

Qualification Bachelors in Pharmacy , Biotechnology , Microbiology , Biochemistry

Preferable : Candidates working as Medical Representatives with Pharmacy qualification

Salary 12 18k + Overtime

Job location Ludhiana

Openings 5-6

Required Skill : candidates with excellent communication skills ( written & verbal ) & knowledge of E-mail & MS- Excel.

Responsibilities

Answer calls professionally to provide information about products

Keep records of customer interactions , recording details of inquiries, complaints, and comments, as well as actions taken.

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Answer questions about products or the company

Ask questions to understand customer requirements

Enter and update customer information in the database

Handle grievances to preserve the companys reputation

Keep records of calls and sales and note useful information