Customer Support Engineer- Tier 2

Radware

As a Customer Support Engineer, your main responsibility will be to provide technical support for Radware products to customers and partners via telephone and e-mail. This role is based in our TAC Centre in New Delhi.

Responsibilities:

Receiving and resolving complex issues to meet customer needs

Working with stakeholders and co-workers to solve problems and enhance future products

Using debugging tools and lab simulations to analyze issues and identify solutions

Being updated with new technology products to provide support for launch

Qualifications:

The candidate should have expertise in the following protocols in large scale implementations: L2-L3 switching, Routing protocols, TCP-IP protocol suite.

Knowledge in the following areas is also desired: L4-L7 switching, Server load balancers, SSL accelerators, Firewalls, IDS/IPS.

Server Operating Systems (Windows and Linux)

Network monitoring and management (. nagios, mrtg/rrd, snmp)

Sniffers and Protocol Analyzers (, ethereal)

Security (. SSL/TLS, VPNs, Firewalling, IDS/IPS)

Working knowledge of routing protocols (RIP, OSPF, BGP)

An excellent understanding of WAN and LAN switching and routing, ARP, TCP, IP, HTTP, SMTP, DNS and other related internet protocols

A strong working knowledge of secure Web application delivery

A strong working knowledge of the TCP/IP protocol stack

A strong working knowledge of application layer protocols

A working knowledge of common switching and routing products

In-depth knowledge of Layer 4-7 load balancing and SSL acceleration

Excellent troubleshooting and debugging skills

Must have demonstrable, current experience, of hands-on technical expertise Background in Networking, Security AND web-/applications; specifically In depth knowledge of TCP/IP with the ability to interpret network traces to identify network problems

Knowledge of HTTP protocol including the security vulnerabilities associated with it

Experience : 4 - 6 Years

No. of Openings : 1

Education : B.Tech/B.E

Role : Customer Support Engineer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India