Customer Support Associate jobs in Gurgaon - VR TalentHunters

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Job Description

Job Summary

SECTOR–BPO

COMPANY–MNC

JOB LOCATION–Gurgaon

JOB TITLE– Customer Support Executive

Service hours– fix shifts & rotational shifts

Responsibilities and Duties

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Provide phone support for Global customers.

Be responsible to deliver a high quality, customer-driven, support service resolving

customer enquiries at the first point of call wherever possible.

Demonstrates confidence and willingness to resolve customer requests or queries.

Maintain and improve Customer Satisfaction by delivering against those initiatives that

have been identified as crucially important during each and every customer support

engagement.

Ability to assess customer sentiment at all stages during the communication, to take

the lead in escalating an issue on behalf of the customer and to arrange for a

supervisor to mediate in the interaction if deemed necessary by you or if requested by

the customer.

Manages all customer communication with the appropriate level of etiquette,

timeliness and professionalism, whilst working towards achieving agreed

operational targets.

Can interact effectively with the personnel, tools & resources in the Customer/technical

Services team to help resolve customer issues (escalation points, knowledge base tools,

internal applications etc.)

Completes all training and development activities in timely manner

Understanding of escalation handling procedures.

Required Experience, Skills and Qualifications

Candidate should have Excellent Verbal/ Written English Communication.

Qualification– Under Graduates or Graduates in any stream

Experience– Graduate Fresher or under Graduates with 6 to 12 months of international

BPO Customer support experience.

Job Type: Full-time

Key Skills

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

100

Education

Secondary School, Vocational Course, Diploma, Other Bachelor Degree


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