Telesales + CSA
Job Description
- User Support
o Assist new users during their sign up process
o Assist existing and new users by helping them in solving difficulties faced in the process
o Train and educate users on using the services to fullest and maximum potential
o Follow up with Transporters for their supply of truck and their current status
o Follow up with Shippers for their enquiry
o Check with users on how their experience can be further improved
o Fill enquiry form on behalf of Shippers
- Back End Management
o Check and validate Transporters documents
o Check and validate Shippers documents
o Manage all the pending bookings and process and take necessary and suitable action.
o Check, validate and tag bank payment deposit slips from Shippers with their enquiry.
o Check, validate and tag bank payment deposit slips from Transporters and credit points to their wallet and account.
o Prepare, check and validate Transporters invoices and receipt.
o Check for returns and authorise returns on payment gateway.
o Check for raised flags
Desired Candidate Profile:
Education Qualification: / BBA / BA
Languages: English (Advance), Hindi (Advance), any other language will be highly beneficial.
Hard Skills: IT Skills: MS Office, Internet browsing and searching, preparing newsletters, basic IT skills. Other advances IT skills such as SAP, CRM, etc would help in applicants candidature to stand out.
Experience : 0 - 1 Years
No. of Openings : 2
Education : Higher Secondary
Role : Customer support Associate
Industry Type : Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo
Gender : [ Male / Female ]
Job Country : India