Customer support Associate

Bizcraft Systech Pvt.Ltd

Telesales + CSA

Job Description

- User Support

o Assist new users during their sign up process

o Assist existing and new users by helping them in solving difficulties faced in the process

o Train and educate users on using the services to fullest and maximum potential

o Follow up with Transporters for their supply of truck and their current status

o Follow up with Shippers for their enquiry

o Check with users on how their experience can be further improved

o Fill enquiry form on behalf of Shippers

- Back End Management

o Check and validate Transporters documents

o Check and validate Shippers documents

o Manage all the pending bookings and process and take necessary and suitable action.

o Check, validate and tag bank payment deposit slips from Shippers with their enquiry.

o Check, validate and tag bank payment deposit slips from Transporters and credit points to their wallet and account.

o Prepare, check and validate Transporters invoices and receipt.

o Check for returns and authorise returns on payment gateway.

o Check for raised flags

Desired Candidate Profile:

Education Qualification: / BBA / BA

Languages: English (Advance), Hindi (Advance), any other language will be highly beneficial.

Hard Skills: IT Skills: MS Office, Internet browsing and searching, preparing newsletters, basic IT skills. Other advances IT skills such as SAP, CRM, etc would help in applicants candidature to stand out.

Experience : 0 - 1 Years

No. of Openings : 2

Education : Higher Secondary

Role : Customer support Associate

Industry Type : Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

Gender : [ Male / Female ]

Job Country : India