Customer Service Representative jobs in Pune - red7 ecommerce pvt ltd

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  • Job View 75 Views
  • Applicants Less than 5 Applicants
  • 2020-05-04

Job Description

Job Summary

Urgently Hiring Customer Service Representative for Domestic voice process

Customer Service Representative to manage customer queries and complaints.

You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities and Duties

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to Seller's inquiries regarding the product description and listing online.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Benefits

PF

Health Benefits

Training

Tea Compliment

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

20

Education

Diploma, Professional Degree, Other Bachelor Degree, B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech/B.E, MD/Medicinae Doctor

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