Customer Service Representative jobs in Mumbai - GIA INDIA

  • Customer Service Representative - Voice Process

    1. 5 - 15 yrs
    2. Mumbai, Thane, Navi Mumbai
    Rs 3,00,000 to 5,50,000 p.a.

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  • Job View 72 Views
  • Applicants Less than 5 Applicants
  • 2019-08-01

Job Description

Job Description: -

job Role:

manage Client Accounts; Be Responsible for Overall Workflow to Complete Services for Assigned Clients. Provide Consultations, as Needed, to Address Clients' Gemological Inquiries that are Routine But Less Technical in Nature.

candidate have to Resolve Customer Queries On Calls/email.

essential Duties

• influence Production and Shipping Schedules When There are Delays/issues.

• resolve Routine Problems (e.g. Delays, Mistakes) By Troubleshooting, Determining Root Cause and Identifying the Most Appropriate Response (coordinates with Others to Expedite Solutions as Needed).

• coordinate with other Departments to Resolve Issues to Ensure Client Satisfaction.

• handle Intake Window as Needed.

• perform other Duties as Assigned By the Supervisor or as per Business Needs.

• monitor Client Accounts to Ensure Services are Completed in a Timely Manner

• work Directly with Clients to Handle Queries, Add/change Services, Arrange Shipments, and Provide Report Results, Billing Information and Service Information as Necessary

• escalate Client Concerns to the Appropriate Person Who Can Help Resolve Production, Scheduling, Shipping or Invoicing Problems

• perform other Duties as Assigned By the Supervisor

Industry

Jewelry / Gems

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

1

Education

Other Bachelor Degree


About GIA INDIA

Established in 1931, GIA is the world’s foremost authority on diamonds, colored stones, and pearls. A public benefit, nonprofit institute, GIA is the leading source of knowledge, standards, and education in gems and jewelry.

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