Customer Service Representative jobs in Mohali - S.R. Recruiters

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  • Job View 130 Views
  • Applicants Less than 5 Applicants
  • 2020-06-30

Job Description

Job Summary

Communication Skills for Agent/Customer interaction:

(Voice based Program)

Clarity of Speech in language supported by agent (English and Hindi mandatory)

Strong Communication, Customer Service attitude and problem solving ability

Rate of speech adaptable to customer conversation

Extremely good Grammatical and sentence formation skills

Good vocabulary and use of common phrasing in language supported by agent

Proficiency in reading and comprehending the written English language

Attentive listening able to listen and probe in order to recognize important information and identity customer needs

Patience to resolve complex issues and customer demand beyond policies

Negotiation skills and provide effective rebuttals to objections raised by customers/ callers

Communication skills should be assessed using online / voice assessment tool [Versant or other similar tool] a. For inbound Tech program, versant [or similar other tool] score of 5 or above is required b. For Outbound and Non Tech Queues, versant [or similar other tool] score of 3 or above is required

(Non Voice)

Strong Communication, Customer Service attitude and problem solving ability

Extremely good Grammatical and sentence formation skills

Good vocabulary and use of common phrasing in language supported by agent

Proficiency in reading and comprehending the written English language

Attentive listening able to listen and probe in order to recognize important information and identity customer needs

Patience to resolve complex issues and customer demand beyond policies

Typing speed of > 30 WPM

Required Experience, Skills and Qualifications

Education: For Technical category: Graduate degree/diploma (10+2+3) in a technical field such as B-Tech, B-SC, BCA or other formal technical diploma/ graduation.

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

30

Education

Diploma, Other Bachelor Degree


About S.R. Recruiters

S.R. Recruiters is counted amongst the leading names in the placement industry. We are in the business of providing best-in-class placement services to the clients at the most affordable charges. Being a customer-centric firm, we have always aimed at attaining the utmost customer satisfaction by providing superior class placement services to both candidates and organizations. The list of placement services that we offer comprises career consultancy services, manpower recruitment services, HR consultancy services, freelancer services, training services and placement consultancy services. We cater to various industries such as pharmaceuticals, BPO, IT, FMCG, immigration, real estate, manufacturing, automobiles & engineering, banking & finance, office & backend office jobs, insurance, event management, sales & marketing, export/ import IT/ ITES, medical/ healthcare, retail, construction and technical.

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