Communication Skills for Agent/customer Interaction:
(voice Based Program)
Clarity of Speech in Language Supported By Agent (english and Hindi Mandatory)
Strong Communication, Customer Service Attitude and Problem Solving Ability
Rate of Speech Adaptable to Customer Conversation
Extremely Good Grammatical and Sentence Formation Skills
Good Vocabulary and Use of Common Phrasing in Language Supported By Agent
Proficiency in Reading and Comprehending the Written English Language
Attentive Listening Able to Listen and Probe in Order to Recognize Important Information and Identity Customer Needs
Patience to Resolve Complex Issues and Customer Demand Beyond Policies
Negotiation Skills and Provide Effective Rebuttals to Objections Raised By Customers/ Callers
Communication Skills Should Be Assessed Using Online / Voice Assessment Tool [versant or other Similar Tool] A. for Inbound Tech Program, Versant [or Similar other Tool] Score of 5 or Above is Required B. for Outbound and Non Tech Queues, Versant [or Similar other Tool] Score of 3 or Above is Required
(non Voice)
Strong Communication, Customer Service Attitude and Problem Solving Ability
Extremely Good Grammatical and Sentence Formation Skills
Good Vocabulary and Use of Common Phrasing in Language Supported By Agent
Proficiency in Reading and Comprehending the Written English Language
Attentive Listening Able to Listen and Probe in Order to Recognize Important Information and Identity Customer Needs
Patience to Resolve Complex Issues and Customer Demand Beyond Policies
Experience : 0 - 2 Years
No. of Openings : 10
Education : Any Bachelor Degree
Role : Customer Service Representative
Industry Type : Call Centre / BPO / KPO / ITES / LPO
Gender : [ Male / Female ]
Job Country : India