ASSOCIATE

  • icon job experience 0 - 5 Years
  • icon job opening 250 Openings
  • icon salary 0.9-2.5 Lac/Yr
  • icon job location Kolkata

Key Skills

Customer Service

Job Description

This is with regards to the subject line, we STREAMWAVE MANPOWER SOLUTIONS PVT LTD would be immensely interested in conducting a recruitment drive in your organization.

About the Company: (We are the hiring partners for CONCENTRIX PVT LTD)

Job Details: Customer Service Representative (CSR) Tasks. Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty. First point of customer contact for general inquiries like pricing, products, scheduling etc.

Positions Open: 100

Compensation: PA to Lakhs PA.

Skills Needed: Person Specifications required

JOB LOCATION Kolkata.

Qualification: - Graduate in any discipline or Equivalent (10+2+3) / Undergraduates (min. 10+2)

Age: - 18+years

Experience: - 0 6 months of experience, Work experience in a Call Center Voice Process

Knowledge: - English Language (includingKnowledge meaning and spelling of words, rules of composition and basic grammar) Basic Computers Skills Vernacular Language Skills (Hindi and Bengali)

Skills and Ability: - Skills & Customer SkillsAbility Active Listening (Oral comprehension and communication) Communication Skills Telephone Etiquettes

Personal attributes: - Attention to DetailPersonal attributes Self Confidence Result Orientation Resilience & Flexibility Drive & Persistence Learning & Knowledge Enhancement Empathy Interpersonal skills and team work Planning and organizing willing to work in shifts

Work Activities related to the process: - Trouble shoot customers query request and complaints of the services rendered by the company and provide resolutions. The advisors need to provide correct resolution as per process and achieve CSAT targets aligned.

Please Revert us with your interest to take the process forward.

Yours Sincerely

Recruiting Manager

Subham Saha and Premankur Paul

STREAMWAVE

Experience : 0 - 5 Years

No. of Openings : 250

Education : Higher Secondary

Role : Customer Service Representative

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

About Streamwave Global

Streamwave Manpower Solutions Pvt Ltd is the most crucial asset of any organization. For a company to function properly it should have responsible manpower who can manage its operations. We help you with your staffing solutions which are customized. We make sure that we give you with the best so that you can meet the different challenges presented by business environment.
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