Customer Service Representative jobs in Gurgaon - Perfect Solution Group (Spectrum Placement Services)

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  • Job View 87 Views
  • Applicants Less than 5 Applicants
  • 2019-05-16

Job Description

Company- Medanta Hospital

Designation- Customer Service Representative

Qualification- Graduate with Good Communication Skills

Salary- 14K to 18K In hand

Location- Gurgaon Sector 38

* Both Male & Female Candidates Can Apply.

Duties & Responsibilities-

• Welcome customer / patients as they arrive at the CSR counter and inquire into how they would like to be assisted

• Provide necessary information regarding the facility’s services and doctors’ availability

• Obtain necessary patient information such as medical histories and insurance information and ensure that it is properly processed and recorded

• Contact insurance companies to verify coverage and benefits and provide doctors with feedback on coverage and copays

• Assist patients in understanding how their insurance coverage works and calculate and present copays

• Execute medical equipment and supplies orders from vendors and suppliers and ensure that they are expedited

• Follow-up with doctors and nurses to obtain necessary information to complete patients’ records

• Process payments for services rendered and assist with the billing procedure

• Provide feedback and information to coding and billing personnel in a bid to streamline accounting processes

• Respond to queries from customers / patients / family members and insurance companies over the telephone and through emails

• Monitor call status for responses from various departments to ensure that call returns are done in a timely manner

• Follow-up with callers within a specified period of time (24 hours usually) to ensure customer satisfaction

Industry

Medical/Healthcare

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

20

Education

B.A, B.Com, B.Sc, M.A, M.Com, M.Sc


About Perfect Solution Group (Spectrum Placement Services)

Perfect Solution Group is a highly reputed Placement Consultancy with its base in Rohtak, Haryana and the guidance of the Owner Mr. Mandeep Sharma. We are offering the most efficient services after practical training & discussion and the range is inclusive of Placement Services and Loan Services. The variety of services, which we are offering, is as per the industry needs and we are also recognized by Maharishi Dayanand University and many more universities. Further, we are also approved by Sumpoorna in commodity line.rnrnPerfect Solution Group is a big army of 200-250 well-trained and highly efficient people, who work with amazing levels of sincerity and stand firmly committed to the cause of total client satisfaction. The turnover of the company is somewhere between Rs. 50-100 Crores and the company has been serving various industrial sectors like BPO, HR, Finance, Engineering, Telecom/Technology/ISP...

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