Customer Service Officer jobs in Thane West (Thane) - India Infoline Finance Limited

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  • Job View 43 Views
  • Applicants Less than 5 Applicants
  • 2021-03-19 2021-09-19

Job Description

Roles & Responsibilities

Effectively manage the team in providing resolution to customer complaints.

Responsible for Productivity of Team, SLAs of department & adherence to complaints resolution TAT.

Responsible for independently receiving, documenting, investigating & coordinating responses to complaints.

Monitor IRDAI/Ombudsman complaints & ensure adherence to regulatory TAT.

Coordinating with Legal/Compliance team & facilitate input for case handling wherever required.

Focused on enhancing customer experience & reducing repeat complaints.

Responsible for maintaining complaints records, performing trend analysis on complaints, identification of preventive measures & preparing reports for periodic reviews.

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

1

Education

Other Bachelor Degree

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