Customer Service Manager jobs in Greater Noida - DC Web Services

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  • Job View 48 Views
  • Applicants Less than 5 Applicants
  • 2019-05-14

Job Description

Do you believe in value driven framework?

Do you love talking to people?

Do you find analytics and numbers interesting?

Do you believe in magic of SAAS?

Do you understand power of subscription?

If You have answered yes to above questions, we want to talk to you!

Quick Dry Cleaning Software (QDC) is looking for champion customer success manager who can own the entire post-sales success process. Youll be the first point of contact, acting as the friendly face of QDC. This role includes responsibilities for Customer Success activities (e.g., on-boarding, adoption, advocacy, retention, first level technical support, driving and measuring value for customers) and outcomes (renewals, up-sell and upgrades).


Drive new business growth through advocacy and reference-ability

Drive Customer Success Outcomes

Increase renewal rates and reduce churn

Expand revenue in through cross-sell and up-sell

Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores

Key Skills


IT-Hardware & Networking / IT-Software / Software Services

Functional Area

IT Software - Application Programming / Maintenance

Number of Vacancy



Other Bachelor Degree, B.C.A, B.Tech/B.E

About DC Web Services

Job Brief
Reporting to the Head of Customer Success, the Customer Success Manager (CSM) will support the post-sales customer lifecycle as it relates to customer adoption, on-going support, program optimization and expansion.
The CSM must have a strong understanding of our Customers’ business objectives and the ability to identify and articulate how our solution supports achievement of the Customers’ strategic business goals.
Onboarding - Work with the Sales Team to facilitate a seamless Customer on-boarding process, ensuring a smooth ‘go live’ and introduction for the Customer from the outset.
Work with customers to design their Customer Experience programs aligned with the QDC philosophy and product capability whilst ensuring our Customers’ business objectives and strategy, so that the program provides continued value to the Customer and drive long-term account satisfaction and growth
Account Escalations - Support or response to any alerts, red flags, poor health. It can also be directly from a customer reaching out for some issue or any critical or overdue customer support ticket.
Customer Renewals - Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.
Closely monitor adoption rates of assigned Accounts; providing insight to Customers. Feed this back to the Sales and Marketing Teams.
Work collaboratively with the Marketing team to build Customer testimonials and referrals.
Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them
Periodic health checks - Calculating periodic health of key accounts through continuous monitoring to avoid any last-minute surprises.
Contribute to the development of company goals, growth and profitability targets by being an active member of the QDC team and culture.
Ability to understand customer requirements, develop and guide their thinki

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