Customer Support Customer Handling
Determine the requirements by working with customers.
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfill requests by completing transactions; entering requests in systems or forwarding requests.
Sell additional services by recognizing opportunities explaining the benefits of additional features.
Maintain call center database by entering information.
Keep system operational by following established procedures; reporting malfunctions.
Enhance organization reputation by accepting ownership for any existing and new requests.
Desired Candidate Profile:
Fluency in Telugu, Hindi & English
1-2 years of exp in Customer service; preferably in voice or retail process
Listening skills, Phone skills, Verbal communication.
Problem-solving, Multi-tasking
Experience : 0 - 2 Years
No. of Openings : 3
Education : Higher Secondary, Secondary School
Role : Customer Service Executive
Industry Type : Hospitals / Medical / Healthcare Equipments
Gender : [ Male / Female ]
Job Country : India
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