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  • Job View 122 Views
  • Applicants Less than 5 Applicants
  • 2018-09-06

Job Description

Responsibilities and Duties

Duties and Responsibilities of a Customer Service Job

Deal with the customers via emails, over the phone, or face to face

Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors.

Respond to the problems of the customer promptly

Look after the customer accounts and update their transaction status

Draft the necessary documents, letter or statements, as required by the customer

Maintain records of interactions with the customers in an orderly manner

Coordinate with the internal department to find solutions and resolve matters

Maintain a follow up on the customer, whose query you had solved,. Ensure they are satisfied with your answer.

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

12

Education

Other Bachelor Degree, B.C.A, B.B.A, B.Com

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