Customer Service Executive jobs in Delhi/NCR - cloudologic

  • Customer Service Cum Admin Assistant

    cloudologic

    1. 0 - 2 yrs
    2. Delhi/NCR NA NA NA
    NA
    Rs 3,50,000 to 5,00,000 p.a.

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  • Job View 66 Views
  • Applicants Less than 5 Applicants
  • 2020-03-03

Job Description

Open and Maintain Customer Accounts By Recording Account Information Duties.

resolve Product or Service Problems By Clarifying the Customer's Complaint; Determining the Cause of the Problem; Selecting and Explaining the Best Solution to Solve the Problem; Expediting Correction or Adjustment; Following Up to Ensure Resolution

recommend Potential Products or Services to Management By Collecting Customer Information and Analysing Customer Needs

build Sustainable Relationships of Trust Through Open and Interactive Communication

handle Complaints, Provide Appropriate Solutions and Alternatives Within the Time Limits and Follow Up to Ensure Resolution

keep Records of Customer Interactions, Process Customer Accounts and File Documents

follow Communication Procedures, Guidelines and Policies

resolve Customer Complaints Via Phone, Email, Mail or Social Media.

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