Customer Service Executive jobs in Bangalore - Smart HR Services

  • 4 Views
  • 0 Applicants
  • 2018-07-30

Job Description

• Receive inbound calls from customers

• Determine requirements by working with customers.

• Answers enquiries by clarifying desired information; researching, locating, and providing information.

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

• Take down customer orders & forward to respective executive / department

• Handle Customer complaints & escalation issues.

• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

• Maintains call center database by entering information.

• Keeps equipment operational by following established procedures; reporting malfunctions.

• Updates job knowledge by participating in educational opportunities.

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

2

Education

Other Bachelor Degree


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