• Gold24.in Company Logo

  • Customer Service Executive for a reputed ecommerce company dealing in online gold jewellery


    1. 1 - 3 yrs
    2. Mumbai
    Rs 1,00,000 to 5,00,000 p.a.

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  • Applicants Less than 5 Applicants

Job Description

Job Description:

Answer calls and respond to emails

Handle customer inquiries both telephonically and by email

Research required information using available resources

Manage and resolve customer complaints

Provide customers with product and service information

Enter new customer information into system

Update existing customer information

Process orders, forms and applications

Identify and escalate priority issues

Route calls to appropriate resource

Follow up customer calls where necessary

Document all call information according to standard operating procedures

Complete call logs

Produce call reports

Candidate should be fluent in English, Hindi and preferably Marathi.

Salary - not a constrain for the right candidate.



Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy



Higher Secondary

About Gold24.in

From Ancient Times to the Present, Fashionable Ladies and Elegant Men Wear Gold. this Precious Metal is Valuable, Resistant to Oxidation, Good-looking and Available for all Clients. It Allows Designers to Create Numerous Types of Jewelry for Men and Women.

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