Customer Service Associate jobs in Pune - Anavil Placements

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  • Customer Service Associate - Chat - Pune

    Anavil Placements

    1. 0 - 2 yrs
    2. Pune NA NA NA
    NA
    Rs 1,50,000 to 2,00,000 p.a.

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  • Job View 703 Views
  • Applicants Less than 5 Applicants
  • 2019-04-16

Job Description

Process: DomesticChat. (Work From Office)

Eligibility: Minimum 12th Pass.

Excellent Written and Verbal Communication. (Post Graduate and Diploma freshers would not do.)

Shifts: 24/7* Rotational Shifts - 9 hours shift, of which 8 hours login and 1 hour of break.

Candidate should be comfortable working in Night Shifts. (Shift changes after every 3 months)

Working Days: 5 days working, 2 days consecutive off (not necessarily Saturday/Sunday).

Transport: During the day there is no pick and drop available (any shift between 8 AM to 8 PM)

Any shift that starts or gets over between 8 PM to 8 AM will get both pick and drop.

Additional Benefits: 1,100 per month Zeta food coupons

Night shift allowance: 115Rs per night.

Traveling allowance: 1,500Rs per month.

Candidate Should:

Have Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.

Have the Ability to empathize with and prioritize customer needs.

Demonstrates interpersonal skills with a diverse customer base.

Demonstrates conflict resolution, negotiation, and de-escalation skills.

Demonstrates ownership to resolve challenging customer issues, escalating when necessary.

Have the ability to determine customer needs and provide appropriate solutions.

Maintain regular and reliable attendance, including the daily schedule as assigned.

Be flexible with the working schedule; may be expected to work weekends, holidays and events.

Key Skills

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

IT Software - Ecommerce / Internet Technologies

Number of Vacancy

50

Education

Higher Secondary


About Anavil Placements

Anavil Placements is a placement firm and manpower recruitment consultants in Surat (Gujarat, India). Our company is specialized in providing manpower hunting and recruitment of desirable & qualified candidates to our client companies. The candidates are sent for the interview for a specific job profile after going through the screening and testing procedure with us. Our methods of assessing the aspirants are innovative. Thus, companies rely on us for their recruitment drives. With a strong vision of expanding our services across diverse sectors, our company currently maintains an honest and client-centric approach. Our mission is not just to earn profits but to eliminate unemployment from the society. We fill job vacancies for junior, middle, and higher level profiles.

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