Customer Service Associate jobs in Navi Mumbai - Talents Edge

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  • Job View 59 Views
  • Applicants Less than 5 Applicants
  • 2019-04-22

Job Description

Responsibilities and Duties

Should be able to multi-task during handling a transaction and dealing with a client

Should be available to work in a US based shifts. Will be responsible for attaining daily, weekly

and monthly Product Targets

Ability to profile clients and engage them forming enhanced customer relations

Should have a short learning curve coupled with a passion for technology market

Ability to understand/comprehend the clients requirements and respond tactically

Emphasizing on key words, handling objections and using product/service benefits to respond

to customers queries

Should be able to profile and engage customers to create strong foundations and impart

companies principles

Accurately capturing required customer details in CRM tool

Will require to address, engage and profile various types of clients where necessary in a

tactical manner imparting product features and benefits

Meet Call Quality requirements as outlined via Call Monitoring Guidelines and Policies

Requires maintaining 100% Product Compliance as per market guidelines

Real time adherence and ad-hoc implementation of product training basis of Service Level

Agreements

Benefits

Excellent Incentives (4k - 25k Per Month)

Value Added Perks on top of Salary & Incentives

Domestic and International travel Campaigns with Amazing Prices

Opportunity to make Cash Incentive on Weekly Basis

Overseas Travel Opportunities to USA

Job Type: Full-time

Salary: ?11,000.00 to ?18,000.00 /month

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

20

Education

Diploma


About Talents Edge

Responsibilities and Duties
Should be able to multi-task during handling a transaction and dealing with a client
Should be available to work in a US based shifts. Will be responsible for attaining daily, weekly
and monthly Product Targets
Ability to profile clients and engage them forming enhanced customer relations
Should have a short learning curve coupled with a passion for technology market
Ability to understand/comprehend the clients requirements and respond tactically
Emphasizing on key words, handling objections and using product/service benefits to respond
to customer’s queries
Should be able to profile and engage customers to create strong foundations and impart
companies principles
Accurately capturing required customer details in CRM tool
Will require to address, engage and profile various types of clients where necessary in a
tactical manner imparting product features and benefits
Meet Call Quality requirements as outlined via Call Monitoring Guidelines and Policies
Requires maintaining 100% Product Compliance as per market guidelines
Real time adherence and ad-hoc implementation of product training basis of Service Level
Agreements
Benefits
Excellent Incentives (4k - 25k Per Month)
Value Added Perks on top of Salary & Incentives
Domestic and International travel Campaigns with Amazing Prices
Opportunity to make Cash Incentive on Weekly Basis
Overseas Travel Opportunities to USA
Job Type: Full-time
Salary: ?11,000.00 to ?18,000.00 /month

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