Customer Research Executive - Hindi & Tamil Freshers Drive

niki

The primary purpose of the candidate in the Customer Insights and Market Research team of Niki will be to provide insights and analysis around Niki's existing and potential users. The team member will be involved in planning and executing extensive market studies and user research projects and feed the analysis to the other functions of the company. This is an exciting role where you will be involved in both, primary as well as secondary research. You will get an opportunity to work on all the aspects of a research study including clearly defining research objectives and intended actions, employing appropriate research methods (secondary,

Primary tasks would involve

Collect deep and critical insights from existing and potential users by interacting with them over phone calls (primary), in-person meetings, WhatsApp, Email etc.

Research and contribute to a deeper understanding of the existing user base, their behaviour and preferences

Analyse the result of the research (primary or secondary) and present the insights

Coordinate with other functions of the company to ensure that the insights are passed on to them and actioned upon

Contribute to new pilots and process establishment required to solve problems of the next billion digital users

Dynamically adapt interaction script with users to ensure required data is fetched during the interaction

Design feedback loop and work on it to improve the scripts with time

Should be ready to take up new initiatives in the domain as and when required

Proficiency and fluency in Bengali or Tamil

Data-driven: both quantitative and qualitative

Delivering high quality work while meeting deadlines

Candidate should be a fast learner

Experience : 0 - 2 Years

No. of Openings : 4

Education : Higher Secondary

Role : Customer Research Executive

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India