Customer Relationship Officer jobs in Mumbai - lobsang

  • Customer Relationship Officer

    lobsang

    1. 2 - 5 yrs
    2. Mumbai NA NA NA
    NA
    Rs 1,75,000 to 3,00,000 p.a.

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  • Job View 66 Views
  • Applicants Less than 5 Applicants
  • 2019-04-29

Job Description

Responsible for taking calls & query related chats to the customers.

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Adhere to SOP, Quality guidelines set for the process.

Work closely with the E-Commerce Fulfillment team to ensure that customers receive their order, correctly and on time. Spot potential issues and establish the means to mitigate them.

Must be on time, and have good attendance

Other duties and special projects as assigned

Industry

FMCG / Food / Beverages

Functional Area

Hotel / Restaurants /Travel / Airlines

Number of Vacancy

20

Qualification

Any Bachelor Degree


About lobsang

Responsible for taking calls & query related chats to the customers.
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Adhere to SOP, Quality guidelines set for the process.
Work closely with the E-Commerce Fulfillment team to ensure that customers receive their order, correctly and on time. Spot potential issues and establish the means to mitigate them.
Must be on time, and have good attendance
Other duties and special projects as assigned

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