Customer Relationship Manager

Impact HR & KM Solutions

Customer Relationship Manager (CRM)

Experience 4 to 5 Years

Salary 25 to 30k

· Listen to customers feedback and resolve any issues or conflicts.

· Heading CRM department for Recoveries and getting the legal drafts of Agreement/Documentation through the Legal Department.

· Ensuring all recoveries are timely, giving timeline & target for recovery to team.

· Close coordination with Internal and external agencies like banks etc.

· Managing CRM team reporting/ updating daily reports team recovery. Support & cooperate team for any difficulties.

· To have a proper reporting system and review mechanism to check whether the department is achieving the targets of payment collections as per the payment schedule post Booking of Flats, Shops, Offices,etc.

· To perform any other duties given by the Management.

· Should know ERP Software.

· Looking after Disbursements from the Bank as per Construction stage.

· Doing Agreement of Customer.

· Should know to approve Project & Construction Finance.

· Maintaining Project MIS Reports.

· Taking regular follow-ups for payments from the Customer.

Experience : 4 - 5 Years

No. of Openings : 2

Education : Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, B.A, B.B.A, B.Com

Role : Customer Relationship Manager

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India