Customer Relationship Manager

Space Consultant

Only Real Estate Industries Experience is Required for Crm Profile

interview Timing : -

location: Mira Road, Mumbai

qualification: Graduation

experience: 3-6 Years in Real Estate Firm in the Same Role

salary: 5-6lpa( Negotiable Depends On Experience)

1. Customer Care Process for Residential Projects for all the Consumer Touchpoints, from the Time of Sale to the Handover of the

2. Ensure Zero Complaints and Strict Adherence to the Defined Standard Operation Procedure.

3. Ensuring High Standards of Service Delivery, Query Resolution & Documentation Within Specified Time Limits.

4. Ensuring Standardized Mis Procedures.

5. Acting as the Customer's Escalation Point for Business-critical Support Issues.

6. Customer Service Profile Included Regular Communication with the Customer, Solving Their Queries, Explaining the Technicalities Involved with the Modifications, the Product in Which They have Invested and Ensured a Unique Post-sale Experience.

7. Ensuring Monthly Collection Targets to Match the Projected Cash Flows.

8. Co-coordinating with other Depts. to Get Updates On the Construction Stage, Legal Documents, Etc.

9. Maintaining Client Relations Post-sales Till Possession and Handling Client Escalations

10. Drafting Crm Standard Formats

Experience : 3 - 6 Years

No. of Openings : 8

Education : Any Bachelor Degree

Role : Customer Relationship Manager

Industry Type : Real Estate / Property / Construction

Gender : [ Male / Female ]

Job Country : India