Customer Relationship Manager jobs in Mumbai - Space Consultant

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  • Job View 1104 Views
  • Applicants Less than 5 Applicants
  • 2020-06-25

Job Description

Only Real Estate Industries Experience is Required for Crm Profile

interview Timing : 11.00am -5.30pm

location: Mira Road, Mumbai

qualification: Graduation

experience: 3-6 Years in Real Estate Firm in the Same Role

salary: 5-6lpa( Negotiable Depends On Experience)

1. Customer Care Process for Residential Projects for all the Consumer Touchpoints, from the Time of Sale to the Handover of the

2. Ensure Zero Complaints and Strict Adherence to the Defined Standard Operation Procedure.

3. Ensuring High Standards of Service Delivery, Query Resolution & Documentation Within Specified Time Limits.

4. Ensuring Standardized Mis Procedures.

5. Acting as the Customer's Escalation Point for Business-critical Support Issues.

6. Customer Service Profile Included Regular Communication with the Customer, Solving Their Queries, Explaining the Technicalities Involved with the Modifications, the Product in Which They have Invested and Ensured a Unique Post-sale Experience.

7. Ensuring Monthly Collection Targets to Match the Projected Cash Flows.

8. Co-coordinating with other Depts. to Get Updates On the Construction Stage, Legal Documents, Etc.

9. Maintaining Client Relations Post-sales Till Possession and Handling Client Escalations

10. Drafting Crm Standard Formats

Key Skills

Industry

Real Estate / Property / Construction

Functional Area

Real Estate / Construction

Number of Vacancy

8

Qualification

Any Bachelor Degree


About Space Consultant

Space Consultants is a Professional Hr Consultancy Firm Specializing in Placement Services, Manpower Recruitment and Human Resource Consultancy Services. with Over 11 Years of Experience in the Hr Industry, We have a Firm Grasp and Understanding of all Recruitment and Hr Related Services. Having Branches in Places like Ghaziabad, Faridabad, Gurgaon, Delhi and Hyderabad, We are Able to Provide the Right Kind of Human Resources to the Right Organization.

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