Customer Relationship Manager jobs in Gurgaon - Adroit Learning & Manpower Pvt.Ltd

Current status : Position closed

Role Objective

Manage relationships with existing customers by effectively and promptly responding to their needs so as to achieve service levels as defined

Responsibilities

Strategic:

Customer Service &Support.

Interacting with the customers to resolve queries, complaints and requests for information.

Support in Execution of Agreements.

Ensure customer satisfaction and customer retention

Coordination internally with Finance and Accounts, Legal, Sales and Projects for resolutions

Manage and operate Customer service portals

Operational:

Handling post sales communication in coordination with sales and finance

Ensuring good maintenance of data bank and reporting systems

Responsible for attending to clients complaints and undertaking steps for effectively resolving them.

Responsible for processing request for documentations in coordination with legal and F&A(i.e. ATS, issuing of receipts, payment collections, issuing of demand letters)

Processing of Marketing expense invoices.

Support in Sales activities