Customer Relationship Manager jobs in Gurgaon - Adroit Learning & Manpower Pvt.Ltd

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  • Job View 1163 Views
  • Applicants Less than 5 Applicants
  • 2019-07-11

Job Description

Current status : Position closed

Role Objective

Manage relationships with existing customers by effectively and promptly responding to their needs so as to achieve service levels as defined

Responsibilities

Strategic:

Customer Service &Support.

Interacting with the customers to resolve queries, complaints and requests for information.

Support in Execution of Agreements.

Ensure customer satisfaction and customer retention

Coordination internally with Finance and Accounts, Legal, Sales and Projects for resolutions

Manage and operate Customer service portals

Operational:

Handling post sales communication in coordination with sales and finance

Ensuring good maintenance of data bank and reporting systems

Responsible for attending to clients complaints and undertaking steps for effectively resolving them.

Responsible for processing request for documentations in coordination with legal and F&A(i.e. ATS, issuing of receipts, payment collections, issuing of demand letters)

Processing of Marketing expense invoices.

Support in Sales activities

Key Skills

Industry

Real Estate / Property / Construction

Functional Area

Sales & Marketing / Business Development/telecaller

Number of Vacancy

2

Education

Other Bachelor Degree


About Adroit Learning & Manpower Pvt.Ltd

Adroit Learning & Manpower Pvt.Ltd Established in 2004, ADROIT LEARNING AND MANPOWER PVT LTD (ISO 9001:2008 certified company) is one of the foremost Recruitment and Training company in India. We have expertise in providing Recruitment Services as well as Training & Development Services. In order to provide these services effectively, we adopt an innovative approach. We are backed with a competent team comprising of trainers, HR consultants and recruiters. All our team members are professionally driven and work abiding by the core values of the company: integrity, professionalism, seamlessness and commitment. Due to all this, we have garnered a strong client base and developed a long-lasting and fruitful relationship with the clients. In addition, we are in quest of becoming a beacon of excellence in the domain.

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