Customer Relationship Executive jobs in Navi Mumbai - Horizon Outsource solution Pvt.Ltd.

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  • Job View 7 Views
  • Applicants Less than 5 Applicants
  • 2019-03-08

Job Description

• To ensure customer engagement, service orientation and quality of delivery.

• Managing inbound/ Outbound voice process & customer service enquiry.

• Viewing and managing workloads.

• Identifying & assessing customers’ needs to achieve satisfaction.

• Strong phone etiquette and active listening skills.

• Hands on experience in service desk ticketing system.

• Familiar with web portals & Mobile applications.

• Maintaining a positive, empathetic and professional attitude toward customers at all times

• Acknowledging and resolving customer complaints.

• Keeping users informed of progress

• Logging all relevant service request details, allocating categorization and prioritization codes

• Keeping records of customer interactions, transactions, comments and complaints.

• Conducting customer/user satisfaction call-backs/surveys.

• Support/understand customer needs and develop plans to address them.

Female candidate preferable.

Industry

Medical/Healthcare

Functional Area

Medical / Health Care / Hospitals

Number of Vacancy

1

Education

Other Bachelor Degree


About Horizon Outsource solution Pvt.Ltd.

•Experience in handling e-commerce project
•Integrating software components into a fully functional software system.
•Modifying existing WEB based applications to correct errors and improve its performance.
•Demonstrable knowledge of web technologies including Php, html, json, ajax, css.
•Knowledge of the latest features and updates in the world of Web Development.
•Hands on experience on Linux Operating system will be preferred.
•Hands on experience on hosting protocols like IIS and Apache tomcat
•Strong working knowledge of MySQL
•Development of PHP based APIs
•Understanding the product requirements and translate them into technical specifications.
•To design and develop websites ensuring strong optimization and functionality.
•To assist in the planning of overall company policy regarding search engine optimization and web development.
•Experience working and integrating with third-party APIs
•Candidates should have working experience on payment gateway integration, SMS gateway integrations, Audio Video Conferencing, push notifications etc
•Lead the entire web application development life cycle right from concept stage to delivery and post launch support.

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